It is our goal to ship your order within 1-2 business days. You will receive a shipping confirmation when the materials are sent. Unless otherwise specified, domestic orders are sent via USPS Media Mail. The shipping duration is officially listed as 7-10 days, but in our experience Media Mail packages typically arrive within a week.
For faster arrival, please select USPS Priority Mail. These packages are typically delivered within 2-3 business days.
International orders are sent either First Class Mail or Priority Mail. Priority Mail is the faster way to ship. Orders typically arrive within 7-10 business days. First Class Mail has a greater variation in arrival time and is dependent upon the exact location. It is limited to packages under 4 lbs.
A tracking number will be sent to you when your order ships. Please check the location of your package frequently so you know when it arrives. Packages may occasionally be stopped in customs and require more documentation before they are released.
Occasionally, international packages are subject to additional customs fees. Piano Safari does not have a way to calculate these in advance. Fees vary between countries and the weight of the package.
Should you decide to return your materials, please contact us within 60 days of the purchase date. We will provide you with an address to return your order. Your refund will be processed when we receive the returned items in the original condition.